• Terms of service

Terms of service

Terms of Service

Welcome to VELNOOR!
By visiting our website and/or purchasing something from us, you agree to be bound by the following Terms of Service. Please read them carefully before using our website.

1. General Conditions

By accessing or using our website, you agree to comply with these Terms of Service and all applicable laws.
We reserve the right to refuse service to anyone for any reason at any time.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our website or products without written permission from VELNOOR.

2. Accuracy of Information

We make every effort to display accurate product descriptions, images, and pricing. However, occasional errors may occur.
VELNOOR reserves the right to correct any errors, inaccuracies, or omissions, and to change or update information at any time without prior notice.

3. Products and Pricing

All products and prices are subject to change without notice.
We reserve the right to discontinue any product at any time.
Discounts, promotions, and offers are valid for a limited period and subject to availability.

4. Orders and Payments

When you place an order, you agree to provide complete and accurate billing and shipping information.
We reserve the right to cancel any order if:

  • Payment cannot be processed

  • Fraudulent activity is suspected

  • The product is no longer available

Payments are processed securely through our trusted payment gateways. VELNOOR does not store your card or payment information.

5. Shipping and Delivery

We aim to process and ship all orders within 3–5 business days.
Delivery times may vary depending on your location and courier availability.
VELNOOR is not responsible for delays caused by courier services, customs clearance, or unforeseen circumstances.

For full details, please review our [Shipping Policy].

6. Returns and Refunds

We accept returns or exchanges under specific conditions outlined in our [Return & Refund Policy].
Items must be unused, unwashed, and returned in original packaging within 7 days of receipt.
Certain items (such as sale or hygiene-related products) may not be eligible for return.

7. Intellectual Property

All content on this website—including text, images, logos, graphics, and design—is the property of VELNOOR and is protected by copyright laws.
You may not use, copy, or reproduce any part of our content without written consent.

8. Privacy

Your submission of personal information through the store is governed by our [Privacy Policy].
We value your privacy and use your data solely to process orders and improve your shopping experience.

9. Third-Party Services

Certain services available through our website may involve third-party providers (e.g., payment gateways or courier partners).
We are not responsible for the actions, policies, or errors of these third parties, though we only work with trusted service providers.

10. Limitation of Liability

VELNOOR shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products or website.
We do not guarantee that our website will be error-free, secure, or continuously available.

11. Governing Law

These Terms of Service and any disputes related to them shall be governed by and construed under the laws of Pakistan.
Any disputes will be handled in the competent courts of Karachi, Pakistan.

12. Changes to Terms of Service

We may update these Terms of Service at any time without prior notice.
The most current version will always be available on this page.
Continued use of our website following updates means you accept the revised terms.

Contact Information

If you have any questions about these Terms of Service, please contact us:
📧 velnoorclothing@gmail.com
📱 WhatsApp: 03062792097

VELNOOR — Where quality, comfort, and trust come together. 💖